Tag Archives: ChrisVoss

What I’m Reading: Never Split The Difference by Chris Voss

THIS BOOK HAS ALREADY SAVED ME WHAT IT COST TO BUY AND MORE!

How often do we read books, get all fired up about them, think to ourselves how awesome they are, but then somehow never use the techniques proposed within to radically change our lives, as the claims on the cover would have us believe?  This is one book that will change all that.

If, like me, you have struggled with negotiation and sales in the past then  Never Split the Difference: negotiating as if your life depended on it  by Chris Voss really will change your life.  Voss is an ex cop from Kansas City turned senior FBI hostage negotiator, and now freelance consultant.  The techniques he learned in the course of his career have been distilled into nine principles we can all use when negotiating purchases, pay rises, and relationship issues over the course of our personal and professional lives.  As Voss would have it, life is one big negotiation.  Voss’s techniques are quite different to the traditional Harvard style negotiation, which I’d been taught in a previous life (and which I struggled to apply).  They are far more intuitive and behaviour based – about really getting inside your counterpart’s head and understanding where they are coming from.  There’s a lot of listening involved.

So just how did this book save me money?  I needed to return a purchase and the store were being particularly staunch about their returns policy – unreasonably so, I felt.  After two unsuccessful visits and a bunch of headbanging I remembered I’d bought this book.  I re read it, returned to see the manager, using my “late night DJ voice” and some careful open ended questions until we had a “that’s right” moment and she caved. A refund ensued.  There was only a little bit of high fiving as we got to the car park!

So buy it here – and yes I’m an Amazon associate so I do get a small commission, but I wouldn’t recommend anything I don’t absolutely love.

Live with heart

Robx

 

 

 

Advertisements